FAQs
Frequently Asked Questions.
We know you may have questions before placing your order. Here are some of the most common queries to help you shop with confidence.
Shipping Worldwide
We ship our handmade Torans, Bandarwals, and Festive Décor worldwide including USA, UK, Canada, Australia, UAE, and more. All orders are securely packed and shipped with trusted delivery partners.
14 Days Return
We offer a 14-day return policy. If your product is damaged or defective, you can request a replacement or refund within 14 days of delivery. Please contact our support team for assistance.
Security Payment
Your online payment is completely safe with us. We accept major international payment methods and use encrypted gateways to ensure 100% secure transactions.
All orders are shipped through reliable courier and logistics partners. International orders are shipped via express services for faster delivery.
Delivery depends on your location. Domestic orders usually arrive within 5–7 business days, while international shipping may take 10–15 business days.
If you receive a damaged, defective, or incorrect product, contact us within 14 days. We will arrange a replacement or refund.
Yes, you can cancel your order before it is shipped. Once shipped, cancellation is not possible, but you may return the item after delivery.
You will receive a digital invoice via email once your order is confirmed. A printed invoice is also included in your package.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
Domestic: 5–7 days | International: 10–15 days. Delivery times may vary during peak festive seasons.
Yes, we accept returns within 14 days of delivery if the product is unused, undamaged, and in its original packaging.